by Stone, Patton, & Heen

In my work as a consultant, I find myself contending with conflict. A LOT. Not just with those in opposition to the mission but within organizations themselves. Amongst staff members, between staff and board. This led me to become a certified mediator and also to this book.

First off, many of us are in the business of talking about difficult subjects (can you say Planned Parenthood or any organization that has to do with race, gender, politics, religion, homosexuality – just to name a few). Secondly, I find oh so frequently that managers simply don’t have tough conversations with staff and are reluctant to hold them accountable in ways that feel difficult.

This book teases out the WHY but then also is very actionable for both the internal and the external difficult conversations far too many folks avoid because of a lack of tools. Tools await you in this book.

Recommended by Joan Garry Consulting

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